Help / Choose Picto online

A wide choice of customized services
With our wide range of papers, processes and finishes, you'll get a service tailored to your needs.

Satisfied or refunded
If you are not completely satisfied with your PictoOnline order, or in the event of an incident during delivery, we undertake to reproduce it and deliver it to you in full at our expense.

Customer service at your service
Our advisors welcome you at our Bastille site and are available online via our contact form or by e-mail (serviceclient@pictoonline.fr) to assist you and answer all your queries.

Robust, secure packaging
Our packaging is specially selected, while others are custom-designed and adapted to protect your artwork during transport.

A Paris showroom
Our Paris showroom in Bastille welcomes you from Monday to Friday in an area dedicated to the presentation of our products. Our “BOOKS” paper and media samples are also available via our Boutique.

2 pick-up locations in Paris
You can pick up your order at one of our 2 counters in Paris Bastille and Gennevilliers Grand Paris. For more information on Our pick-up locations.

Shipping in France and worldwide.
We deliver anywhere in France, Europe and the rest of the world. Delivery is free under certain conditions for metropolitan France. Delivery to Paris or its suburbs? Opt for our courier service for fast delivery.

Privacy
To ensure total confidentiality for your customers, we offer neutral or personalized packaging with no invoice inside.

Enjoy discounts all year round
Discover our loyalty program and take advantage of volume discounts and special pricing conditions.

A customer area tailored to your needs
Access our online services to manage your orders (tracking, backup, cancellation...), view your invoices and much more.

Numerous options for configuring your order
From creation to dispatch, you can opt for personalized services at every stage of order preparation.