Help / Our shippings

La Poste – Signed Letter

This is a postal delivery via Lettre Verte Suivie in standardized packaging. It is suitable for sending small-format prints (17.5 cm × 28.5 cm × 3 cm, up to 300 g). The mail is inserted directly into your mailbox if it fits; otherwise, if you are absent, it waits at your local post office. Delivery time in mainland France is typically between 48 and 72 business hours.
Upon request, we can send you the tracking number for Lettre Verte Suivie.

In case of delivery issue? click here.

Colissimo

This option is available for mainland France, Corsica, Monaco, and Andorra.
Parcel dimensions (including packaging) must not exceed total length + width + height of 200 cm and weight under 30 kg.
Delivery time is usually around 48 business hours.

You’ll receive it in our latest email titled "Picto Online – Status of your order No. XXXXXXX – Shipped".
The tracking number is also available in your customer account under “My Orders" → the specific order → "Trackings" at the bottom.
If you are absent at delivery, a notice will be left. You can choose a new delivery date online (within 6 business days) or pick up your parcel at a post office after 3 pm the next day.
If no action is taken, your parcel will be available at the post office of attachment for 15 days.
Track your parcel at any time via www.laposte.fr
Note: Please enter all access details for your building (entry code, intercom, building name, floor, valid phone number) to facilitate delivery.
Delivery issue? click here.

UPS

UPS Standard® :

UPS offers reliable and cost-effective delivery within 48 to 72 hours in mainland France.
UPS Saver®: This fast service guarantees next-business-day delivery in France. Please contact us for urgent delivery needs.

IMPORTANT: Please enter all building access information (entry code, intercom, building, floor, valid phone number) to facilitate delivery.

You will receive a tracking number to follow delivery progress.
This number appears in our latest email titled "Picco Online – Status of your order No. XXXXXXX – Shipped".
The tracking number is also available under “My Orders” in your account—select the order, then click “Trackings” at the bottom.
Track your parcel at: https://www.ups.com/track?loc=fr_FR&requester=ST/

Delivery issue? click here.

France Express

This option is for oversized or heavy orders. Delivery is made by specialized transport truck directly to your home.
Delivery in mainland France typically takes 48 business hours. France Express will contact you by phone or email with the scheduled delivery date.

Note: Please provide full building access details (entry code, intercom, building, floor, valid phone number).

The carrier will contact you directly to arrange delivery.
Delivery issue? click here.

Courier

We offer deliveries by two-wheeled vehicle or car. Please select this option when choosing delivery if you reside in one of the following Île-de-France areas:

• Asnières (92600)
• Aubervilliers (93300)
• Bagnolet (93170)
• Boulogne‑Billancourt (92100)
• Châtillon (92320)
• Clichy (92110)
• Colombes (92700)
• Courbevoie (92400)
• Gentilly (94250)
• Kremlin‑Bicêtre (94270)
• Levallois‑Perret (92300)
• Les Lilas (93260)
• Malakoff (92240)
• Montreuil (93100)
• Montrouge (92120)
• Neuilly‑sur‑Seine (92200)
• Pantin (93500)
• Paris (75)
• Le Pré‑Saint‑Gervais (93310)
• Saint‑Cloud (92210)
• Saint‑Mandé (94160)
• Saint‑Ouen (93400)
• Vanves (92170)
• Vincennes (94300)
• Vitry‑sur‑Seine (94400)

For two-wheeled courier delivery, the parcel must be under 140 cm × 50 cm × 60 cm and weigh less than 5 kg.
If it's more bulky but under 100 kg, we offer car courier delivery.

Note: Please provide all building access details (entry code, intercom, building, floor, valid phone number).

DHL

DHL Select EU: Fast delivery in 24 to 48 hours to EU countries. DHL Economy Select EU is especially economical for large weight or size parcels and delivered via truck.
DHL Express Worldwide Export: Express air delivery within 24 hours for Europe. A great price/time balance for small parcels (up to 7 kg) to most European countries.
Please contact us for urgent country-specific delivery requirements.
Deliveries occur on business days only (excluding holidays) in the destination country.
Your parcel includes tracking to monitor delivery progress.
This number is in our last email titled "Picto Online – Status of your order No. XXXXXXX – Shipped".
You can also find the tracking number in your account under “My Orders” → the specific order → "Trackings".
Track the parcel at: https://www.dhl.com/fr-fr/home/suivi.html
Note: Please enter your full address and building access details (entry code, intercom, building, floor, valid phone number).

Delivery issue? click here.

Net Express Europe

For oversized orders, the alternative is Net Express Europe via France Express.
Delivery is made by specialized transport truck with delivery throughout Europe. The usual delivery time (not guaranteed) is 48 to 120 business hours.
You will be informed by phone or email of the delivery date.
Deliveries occur on business days only.
Note: Please provide your full address and building access details.
Delivery issue? click here.

Large Volume Shipping – Europe:

For very large or heavy orders (exceeding standard criteria), we offer European delivery chosen by us to ensure optimal performance.
At checkout, the "Large Volume" option appears.
You’ll be prompted to contact customer service, and we will prepare a personalized quote.
Maximum weight per order is 1 tonne.
Delivery then takes place via specialized truck throughout Europe. Typical time (not guaranteed): 48 to 120 business hours.
You will receive delivery information by phone or email from the chosen carrier.
For more info or to plan ahead for such an order, please contact customer service via the contact form.

DHL Express Worldwide Export:

Delivery to over 220 countries and territories with average times ranging from 48 to 96 hours depending on destination.
Examples (subject to DHL’s changes): 24h for US East Coast, 24–48h for West Africa, 72h for South Africa, 48–72h for Asia.
Deliveries are made on business days (excluding holidays). Please contact us for urgent country-specific delivery needs.
Your parcel includes tracking.
The number appears in our email titled "Picto Online – Status of your order No. XXXXXXX – Shipped".
You can also see the tracking number in your account under “My Orders” → Order → "Trackings".
Track your parcel at: https://www.dhl.com/fr-fr/home/suivi.html
Note: Please provide your full foreign address and complete building access details.
Delivery issue? click here.

Large Volume Shipping – Worldwide (outside EU):

For orders of very large size or heavy weight that exceed normal standards, we offer worldwide delivery with carriers selected by us for optimal results.
At final checkout, the "Large Volume" shipping option will appear.
A prompt will ask you to contact our customer service.
Upon request, we’ll prepare a personalized shipping quote.
Total allowable weight per order: 1 tonne.
Delivery is by specialized truck globally. Typical time: 2 to 5 business days (indicative and subject to change).
The carrier will inform you of delivery timing by phone or email.
Delivery occurs on business days only.
For more information or to arrange a large-volume shipment, please contact us via the contact form.
Important: If you're shipping internationally and need fast or high-volume delivery, please contact us via the contact form.

Pickup for your own shipment or third-party carrier, or for quotation:
If none of the offered shipping methods suits you, you may request a free pickup at PICTO Bastille or PICTO Grand Paris.
You or your carrier can collect the order yourself, or contact us via the contact form for a custom quote with another solution.

Pickup locations: https://www.pictoonline.fr/en/help/pickup-locations

What to do in case of incident?
If your parcel arrives damaged, please accept it and photograph the damaged area before opening.
Then email us at serviceclient@pictoonline.fr with photos of the damage to the package and prints.
We will remake and reship the damaged part free of charge as soon as possible.